Customer Service Executive
Location
singapore, singapore
Job Type
Full-time
Category
Other-General
Posted
June 17, 2026
- Customer & Guest Handling: Attend to customer feedback and complaints in a prompt, professional, and empathetic manner, ensuring issues are resolved effectively to deliver a positive guest experience aligned with MBS service expectations. Be supported by established guidelines and team collaboration to manage service recovery effectively.
- Tenant Coordination: Liaise with foodcourt tenants on operational matters, including service standards, feedback follow-ups, and issue resolution, ensuring tenants uphold a consistent, customer‑centric service approach. Build positive working relationships with tenants to encourage cooperation and continuous improvement.
- On-Ground Operations: Monitor daily foodcourt operations to ensure cleanliness, service quality, and compliance with operational guidelines, maintaining an environment that reflects hospitality standards expected at Marina Bay Sands. Maintain a visible on-ground presence to support both tenants and custome...