Customer Service Executive

Job Summary The Customer Service Executive provides administrative and operational support to the after-sales service department for EV charging systems that are deployed across Singapore. The role is responsible for coordinating service documentation, billing, work order tracking, spare parts management, scheduling support, and maintaining accurate service records. The position also supports daily service operations to ensure smooth coordination between customers, service engineers, service partners, and internal departments. Key Responsibilities Prepare and maintain service documents, reports, invoices, quotations, and billing records. Manage filing systems and update service databases and maintenance records. Create, monitor, and close service work orders. Assist Service Manager in coordinating service appointments, manpower allocation, and service partner activities. Liaise with customers on maintenance schedules, site access, and service updates. Follow up with engineers and servi...