Customer Service Inbound

A Customer Service is responsible for answering incoming calls and contacting customers to provide information or a resolution to their inquiry within the time frame or guidelines established.
- Responsible for completing paperwork or documentation needed to facilitate resolutions to customer inquiries within the time frame or guidelines established.
- Comply with all applicable laws and regulations as they pertain to each call.
- Handle irate customers in a professional manner.
- Assist operational groups with tasks and/or projects as needed.
- Able to react to change productively and handle other tasks as assigned.
**Requirements**:Excellent communication skills.Good grammar, voice and diction.Ability to communicate effectively with public and coworkers in a professional and courteous manner.
- Excellent customer service skills (friendly, courteous and helpful)- Knowledge of loan calculations, 10 Key, Word, Excel, Microsoft Outlook- Ability to read and ...