Customer Service Lead

Summary/Objective:

• This individual is responsible for the coaching and development of the customer service team for continuous improvement in their overall performance.


• Directly manages a limited number of key accounts.
• Accountable for adhering to and promoting company core values by performing duties in a manner that is consistent with being a team leader and driving customer service principles while supporting the continued growth of the company.

Essential Functions:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.


• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsible for supporting the operation, including, but not limited to the following activities:

• Participates in hiring entry-level customer service employees.


• Trains ne...