Customer Service Lead
Location
Jakarta Metropolitan Area
Job Type
Full-time
Category
other-general
Posted
June 19, 2026
We are seeking a results-driven Customer Service Lead to supervise our client's operations team handling live customer interactions and partner/vendor communications. This role will be responsible for overseeing multi-channel customer support, ensuring service quality and SLA compliance, and coaching team members to deliver seamless, accurate, and timely service to clients.
Responsibilities
- You will supervise and support a team of agents responsible for handling multiple live chats from clients regarding their service requests.
- You will manage email, chat, and voice communications with external partners and vendors.
- You will oversee the processing and confirmation of client transactions and requests with high accuracy.
- You will ensure team members follow detailed instructions and adhere to operational guidelines.
- You will monitor and maintain service quality to meet or exceed team KPIs and SLAs.
- You...