Customer Service Manager

About us

Proudly Australian owned, Coates has a long history of powering major projects across the country and an exciting future built on growth. We deliver end-to-end solutions across Equipment Hire, Engineering Solutions, Industrial Solutions and Power & HVAC.

The next step in your career starts here …

As the Customer Service Manager based at our Belmont office, you'll lead a team of five across General Hire and specialist branch operations, acting as the critical link between top-tier clients and our branch, transport and fleet teams.Your team are the first point of contact for our most important customers so your leadership will directly define the experience they receive.

You'll drive continuous improvement in customer service, systems and processes, while overseeing day-to-day operations and contributing to national consistency. This is a high-impact role with visibility across the business.

What You'll Do