Customer Service Manager
Location
singapore, singapore
Job Type
Full-time
Category
Other-General
Posted
June 16, 2026
DUTIES & RESPONSIBILITIES
- Watchfully responds to client inquiries in a professional manner and ensures that concerns are addressed quickly and completely
- Gathers customer information thoroughly and effectively, accesses and satisfies client demands
- Educates the salon customers based on their real needs during their visit to the shop
- Provides professional customer support with a forthcoming mindset for customers to keep coming back and avoid unpleasant future encounters
- Maintains a positive, empathetic, and professional attitude toward customers at all times
- Attends to and communicates promptly to address customers’ queries at the most excellent approach
- Acknowledges and resolves customer feedback and concerns
- Knows products inside and out to answer product queries
- Communicates and coordinates with team and management
- Ensures customer satisfaction and increases customer retention <...