Customer Service Manager
Location
Stratford, Greater London
Job Type
Full-time
Category
construction-and-extraction
Posted
June 20, 2026
Arcona are representing a leading Residential Construction Company are seeking an experienced and driven Aftercare Manager to lead regional Customer Service delivery within a fast-paced construction environment.
Please note, this position will be on a 1 year Fixed-Term Contract Basis.
This is a key role responsible for ensuring exceptional aftercare service across a large portfolio of homes in the 2 year NHBC warranty period. You will oversee defect management, quality assurance, and team performance—ensuring a consistently high standard of service and customer satisfaction.
Key Responsibilities
Customer Service & Delivery
* Lead and manage all aftercare and customer service operations across the region
* Ensure defects are resolved within agreed timescales, achieving high success rates
* Oversee daily defect management, end-of-defect (EOD) processes, and latent defects
* Maintain clear, professional communication with...
Please note, this position will be on a 1 year Fixed-Term Contract Basis.
This is a key role responsible for ensuring exceptional aftercare service across a large portfolio of homes in the 2 year NHBC warranty period. You will oversee defect management, quality assurance, and team performance—ensuring a consistently high standard of service and customer satisfaction.
Key Responsibilities
Customer Service & Delivery
* Lead and manage all aftercare and customer service operations across the region
* Ensure defects are resolved within agreed timescales, achieving high success rates
* Oversee daily defect management, end-of-defect (EOD) processes, and latent defects
* Maintain clear, professional communication with...