Customer Service Manager
Location
taguig, metro manila
Job Type
Full-time
Category
Management & Operations
Posted
June 01, 2026
On-site - Taguig 5-10 Yrs Exp Bachelor Full-time
Job Description
Employee Recognition and Rewards
Equity Incentive Plan, Performance Bonus, Incentives
Insurance Health & Wellness
HMO
Minimum 5 years of experience in financial services, including at least 2–3 years in client services, contact centres, wealth management, investment or banking environments.
- Contact Centre leadership experience is required, including strong knowledge of workforce management, quality assurance, performance coaching and knowledge management.
- College graduate (Bachelor’s degree in Finance, Economics, Business Administration, or a relevant discipline is preferred.)
- Experience in service delivery management, with a proven track record of meeting performance targets and managing KPIs and SLAs.
- Demonstrated ability to work with raw data sets to develop tracking and reporting frameworks, with expert-level Micros...