Customer Service Manager

Eaton’s IS AER ITD division is currently seeking a Customer Service Manager.

What You’ll Do

Primary Function: The Customer Service Manager will manage the Customer Representatives’ team to maximize customer satisfaction and increase performance. This includes recommending staffing actions, coaching, proposing disciplinary actions, performing employee performance appraisals, managing schedules and workload, acting as a Customer Representative, managing business interactions and relationships with customers, and achieving customer satisfaction by meeting contract obligations related to quality, cost, and on-time delivery.

This role will interface with strategic customers to provide updates on quotes, purchase orders, deliveries, manage expedited and schedule changes, ensure compliance with terms and conditions, and monitor performance. All activities involve extensive interaction with customers and internal functions such as sales, planning, supply chain, ...