Customer Service Manager
Location
yishun, north region
Job Type
Full-time
Category
Other-General
Posted
June 12, 2026
Job Description
Provides leadership for customer operation specialists in order fulfilment, quota credit, collections and contracts.
Accountable for ensuring strong compliance to SOX/ISO regulations and Agilent Standards of Business Conduct.
Executes Strategic Intent and implementation of the organization/ business strategic plan. Works closely with Global Functions to ensure strong alignment and delivery to meet regional strategies. Direct design, development, and implementation of organization programs.
Leads the Organization to meet the high standards expected related to Customer Satisfaction/ACX, Employee Satisfaction/LS, Service Level Agreement/Turn Around Times, and responsiveness to inquiries, operational and financial metrics and upholding policies & procedures. Drives a culture of collaboration, focus and customer intimacy.
Plans, organizes, directs and controls the activities and resources required to provide innovative business solutions to the defined busines...
Provides leadership for customer operation specialists in order fulfilment, quota credit, collections and contracts.
Accountable for ensuring strong compliance to SOX/ISO regulations and Agilent Standards of Business Conduct.
Executes Strategic Intent and implementation of the organization/ business strategic plan. Works closely with Global Functions to ensure strong alignment and delivery to meet regional strategies. Direct design, development, and implementation of organization programs.
Leads the Organization to meet the high standards expected related to Customer Satisfaction/ACX, Employee Satisfaction/LS, Service Level Agreement/Turn Around Times, and responsiveness to inquiries, operational and financial metrics and upholding policies & procedures. Drives a culture of collaboration, focus and customer intimacy.
Plans, organizes, directs and controls the activities and resources required to provide innovative business solutions to the defined busines...