Customer Service Officer
Location
abu dhabi, abu dhabi
Job Type
Full-time
Category
Other-General
Posted
June 12, 2026
Responsibilities
- Manage day‑to‑day handling of all customer inquiries via the website, walk‑ins, WhatsApp, CRM‑transferred calls, emails, and Instagram with the objective of converting leads into sales, including the handling and preparation of third‑party orders.
- Maintain housekeeping standards, ensuring all flowers and merchandise on display are of high quality, properly priced, and visually appealing.
- Process customer payments promptly and accurately across all methods, ensuring timely entry into the ERP system.
- Follow up on sales payments for retail clients.
- Coordinate and ensure timely dispatching of orders, preparing related documents such as consumption and delivery notes.
- Communicate detailed order instructions to florists and storekeepers to ensure orders meet specifications, accuracy, and availability of supplies.
- Conduct quality checks on products prior to dispatch to ensure they meet customer expectations ...