Customer Service Officer, CM

Overview

As a Customer Service Officer (CSO) you will be the first point of contact (investors, employees and a range of professionals in the finance industry) via phone (inbound/outbound) for a range of enquiries regarding shares, investments and website support.

Your key purpose will be meeting or exceeding their expectations with accurate and appropriate responses.

Both Full Time Permanent and Fixed Term Contracts will be offered. 

Key Accountabilities and main responsibilities

Strategic Focus 

• Delivering an outstanding experience though excellent customer service on inbound and outbound calls
• The provision efficient and effective query resolution by anticipating customer needs and taking ownership for first call resolution

Operational Management 

• Investigation and ownership of complex investor queries
• Demonstrating subject matter expertise on clients...