Customer Service Officer

Job description:

Operations

• Receive and transfer incoming phone calls to the appropriate individuals or departments.
• Provide general information about the building/project to tenants and visitors.
• Receive, record, and follow up on tenant requests and complaints until resolution.
• Coordinate with Accounting, Engineering, Housekeeping, and Security teams to ensure smooth daily operations.
• Maintain and organize customer records and departmental documents.
• Ensure the reception and front office area is clean, organized, and presentable.
• Verify and process tenant registrations for property movement and fit-out/construction works.
• Monitor and follow up on tenants' maintenance and repair requests.
• Perform cashier duties when required.
• Complete daily front office checklists and operational logs.
• Support daily operational activities and events.
• Perform ...