Customer Service Officer
Location
Minchinbury, New South Wales
Job Type
Full time
Category
Information and Record Clerks
Posted
June 20, 2026
Job Description
Reporting to the Major Accounts Service Manager, the position includes the following responsibilities:
- Serve as the lead point of contact for all customer account management matters
- Build and maintain strong, long-lasting client relationships
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Clearly communicate the progress of monthly / quarterly initiatives to internal and external stakeholders
- Track Key Account Metrics
- Assist with challenging client requests or issue escalations as needed
- Prepare reports on account status
- Maintain and update information/data in SAP as required
- Ensure data integrity of all data entered into SAP
Company Description
SCT Logistics is Australia’s largest privately owned rail and freight logistics company, delivering end-to-e...