Customer Service & Order Management Specialist

Eaton Call Center Agent

Eaton's Corporate Sector division is currently seeking a Call Center Agent. The role focuses on order management, process improvement, and customer 360 tool usage.

• Fulfill order management related activities for distributors
• Identify and implement process improvements
• Maintain daily usage of the Customer 360 tool
• Change notice management
• Facilitate proper and efficient information flow in an effort to meet or exceed customer needs and departmental and division wide performance expectations
• Handle high‑pressure, fast‑paced environment requiring diligence to detail
• Proven analytical and critical thinking skills
• Constructively manage conflicts and discrepancies towards positive resolution
• Prioritize customer demand to assist with improved product flow
• Work with finance team to resolve customer credit requests

• Bachelor...