Customer Service Phone Agents

Location: Work From Home

Position Type: Full-Time

About the Role

We are seeking dedicated, friendly Customer Service Phone Agents to join our remote support team. In this position, you will handle inbound and outbound calls, assist customers with inquiries, provide product or service information, and ensure a positive customer experience.

Responsibilities

• Handle incoming customer calls professionally and efficiently
• Assist with questions, concerns, and product/service information
• Resolve customer issues or escalate them when necessary
• Document customer interactions accurately
• Provide excellent service while meeting performance metrics
• Maintain a calm and patient attitude during calls

Requirements

• Strong verbal communication and listening skills
• Previous customer service or call-center experience is ...