Customer Service Quality & Projects Manager

About your tasks:

• Responsibility for monitoring, analyzing, and reporting relevant data and KPIs to ensure transparent and efficient operations
• Planning, setting up, and managing projects, including coordinating initiatives and tracking results
• Analyzing, optimizing, and continuously improving existing processes to create sustainable and efficient workflows
• Ensuring and continuously enhancing structured and transparent documentation processes, including reporting
• Managing and developing external partners, including performance management, regular reviews, and ensuring defined quality and service levels
• Collaborating closely with relevant stakeholders to identify optimization opportunities and implement measures to improve quality and efficiency — particularly in the context of working with external partners

About you:

• Succes...