Customer Service Rep
Location
United States, United States
Job Type
Full-time
Category
other-general
Posted
June 20, 2026
About the role
Customer Service Representative is responsible for providing effective customer service and sales support to all internal and external customers by utilizing in-depth knowledge of company products, processes, and systems. The position is also responsible for working cross-functionally with various departments, in support of targeted initiatives as they relate to overall company performance, as well as providing peer-to-peer support across a variety of subject matters and directly supporting the strategic development of the Customer Service organization.
This Role is located in Concordville, PA and requires a minimum of 3 days in the office.
What you will be doing
+ Answer customer requests through phone, email, chat, or customer portals
+ Problem Resolution: Address complaints and resolve issues promptly
+ Order Management: Generate or modify customer and sample orders, quotes, and expedites. Run reports as i...
Customer Service Representative is responsible for providing effective customer service and sales support to all internal and external customers by utilizing in-depth knowledge of company products, processes, and systems. The position is also responsible for working cross-functionally with various departments, in support of targeted initiatives as they relate to overall company performance, as well as providing peer-to-peer support across a variety of subject matters and directly supporting the strategic development of the Customer Service organization.
This Role is located in Concordville, PA and requires a minimum of 3 days in the office.
What you will be doing
+ Answer customer requests through phone, email, chat, or customer portals
+ Problem Resolution: Address complaints and resolve issues promptly
+ Order Management: Generate or modify customer and sample orders, quotes, and expedites. Run reports as i...