Customer Service Representative (Aguascalientes)

MisionResponsible for providing customer service by handling inbound phone calls regarding active and inactive accounts for NMAC/IFS customers, businesses, dealerships, and third parties.Resolve inquiries and complaints and guide callers through the correct processes in accordance with company procedures.Responsibilities• Receives a standard number of inbound phone calls on active/inactive accounts from NMAC/IFS Customers or Businesses, NMAC/IFS Dealerships and/or Third Parties (Other Financial institutions, etc.) resolving inquiries, handling complaints and walking them through the correct process according to their original request.
• Maintains a Quality Standard on all phone calls received guaranteeing a minimum overall average percentage of 70% following our Call model to assure all Compliance, State and Federal regulations are within guidelines.
• Utilizes all tools and resources available to proactively resolve customer concerns and prevent any further callbacks.
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