Customer Service Representative

**Job Description**:Schedule:We are currently open from Monday through Friday from 7:00 am until 7:00 pm and Saturdays from 9:00 am until 2:00 pm (There could be a possibility of extending the service window until 9:00 pm (from Monday - Friday only) in the future)Schedules could fall within the time frame (7:00 am until 7:00 pm) during Monday - Friday and Saturdays from 9:00 am until 2:00 pmDepending on Department requirements, a 6 day or 5 schedule will be assigned for at least 6 months.
**Responsibilities**:1.
Receives a standard number of inbound phone calls on active/inactive accounts from NMAC/IFS Customers or Businesses, NMAC/IFS Dealerships and/or Third Parties (Other Financial institutions, insurance companies, etc.) resolving inquiries, handling complaints and walking them through the correct process according to their original request.3.
Maintains a Quality Standard on all phone calls received/made guarantying a minimum overall average percentage of 85% followi...