Customer Service Representative

Manage and oversee customer communication and information regarding purchase order status, shipments, order receipt, and samples, serving as a strategic liaison between the company and the client. Contribute to the achievement of commercial targets through proactive, customer-focused service that drives sales, ensuring comprehensive management across people, processes, and projects.

• Safeguard and manage confidential customer information
• Enter and track sample and commercial product orders in SAP
• Confirm order progress with customers and promptly communicate any deviations
• Prepare and follow up on delivery forecasts in coordination with Planning and Sales
• Maintain direct communication with customers throughout the order and planning process
• Manage and maintain customer-specific catalogs and inventory references
• Monitor demand in SAP to adjust forecasts, safety stock levels, and sales orders
• Coordinate Outbo...