Customer Service Representative

**Job Details****What you will do?
**:**Serve as a single point of contact for Sales and Field Operations for North America Applied Equipment contracts from receipt of order to delivery of equipment, providing proactive and supportive solutions via daily interaction with Sales and Field Operations, Manufacturing, Product Management, Marketing, Accounting, and Logistics.
**:**How you will do it?
**:- **Communicate with factories, and field offices to ensure shipments are arranged per the customer's requirements and to the customer's satisfaction.
**:- **Monitor orders and expedites factories to prevent delays that would incur additional costs to either the customer or Johnson Controls for late delivery.Work with sales to resolve order problems identified by contract engineering or factory order edit departments.
**:- **Follow-up on outstanding hold issues daily to clear as soon as possible and complete processing.Issue special shipping instructions to manufacturin...