Customer Service Representative (Bilingual Spanish)

Summary/Objective

The Customer Service Representative is a role that requires the agent to be available on a queue to answer calls and respond to customer inquiries, including but not limited to: payment processing, payment information inquiries, troubleshooting technical issues, etc.

This is an existing vacancy.**

Essential Functions/ Responsibilities

1. Process payments for our client's mutual customers (Inbound and Outbound).
2. Assist customers by explaining procedures, answering questions, and providing relative information in a professional business manner.
3. Follow call center scripts and processes when handling different topics.
4. Work collaboratively with Customer Service, Operations, Marketing, and Sales to improve client satisfaction.
5. Be available to work on Statutory Holidays and/or as needed by the business.

Required:

1. A secondary school...