Customer Service Representative - Bilingualism Preferred (4 Month Contract) - Ottawa

Customer Service Representative - Bilingualism Preferred (4 Month Contract) - Ottawa

Purpose:
As part of the Customer Service Order Desk team, this role provides outstanding customer service by processing orders and inquiries received through various sources, including those from healthcare agencies, long‑term care facilities, and individual clients or caregivers.

Position: Customer Service Representative
Location: Ottawa – 1100 Algoma Road, Ottawa, ON K1B 0A3
Number of Positions: 1
ATR: #5092
Type: Full Time, Contract (4 months)
Salary: $21 - $21.50/hr

Job Responsibilities

• Process client orders received by phone, email or fax, for service, equipment, supplies and pharmaceuticals, including equipment rentals.
• Attend to clients and resolve client concerns by phone, email, and in‑person.
• Identify and action opportunities to improve client service.
• Review, identify and resolve error entri...