Customer Service Representative

Summary:

The B2B Customer Service / Order Fulfillment Coordinator is responsible for managing end-to-end customer order fulfillment while ensuring excellent service to customer and through sales team. This role serves as the primary point of contact for B2B customers, coordinating closely with Sales, Supply Chain, Production, Logistics, and Quality teams to ensure accurate, timely, and compliant order fulfillment.
Your Responsibilities:

Accept and Process B2B customer orders in Microsoft Dynamics 365.

Coordinate with the Production Planner on order production schedules and monitor production output in Microsoft Dynamics 365.

Coordinate with QA and Warehouse teams regarding order release and product availability.

Arrange logistics for order delivery and customer pick-up

Monitor deliveries and shipments and provide timely status updates to stakeholders.

Handle order discrepancies, delivery issues, returns, and...