Customer Service Representative

Manage and oversee customer communication and information regarding purchase order status, shipments, order receipt, and samples, serving as a strategic liaison between the company and the client.
Contribute to the achievement of commercial targets through proactive, customer-focused service that drives sales, ensuring comprehensive management across people, processes, and projects.Safeguard and manage confidential customer informationEnter and track sample and commercial product orders in SAPConfirm order progress with customers and promptly communicate any deviationsPrepare and follow up on delivery forecasts in coordination with Planning and SalesMaintain direct communication with customers throughout the order and planning processManage and maintain customer-specific catalogs and inventory referencesMonitor demand in SAP to adjust forecasts, safety stock levels, and sales ordersCoordinate Outbound Delivery (OBD) creation and notify Shipping and relevant departmentsServe as l...