Customer Service Representative

BRISKHEAT CORPORATION Sales & Marketing Position Description and Responsibilities Job title: Customer Service Representative Travel required: 0% Department Sales & Marketing FLSA status: Non-Exempt Reports to: VP of Sales Positions supervised: None Description: The Customer Relationship Specialist is responsible for developing strong and trusted relationships with customers through timely and accurate communications. Also, for providing a positive customer experience (CX) to all contacts. Responsibilities:

Engage with customers to clearly understand needs and relay the needs back to BriskHeat

Develop and preserve relationships by providing outstanding customer support

Contact potential new customers via phone calls and email communications

Order entry processing and review assistance; shipping logistics support; post-sales communications

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