Customer Service Representative (CSR) - Global Account - Urgent
Location
taguig, national capital region
Job Type
Full-time
Category
Other-General
Posted
July 27, 2026
We are seeking a Customer Service Representative (CSR) to join our team in Bonifacio Global City. The role involves delivering high-quality customer support by handling inquiries, resolving concerns, and ensuring a positive customer experience through phone, email, and chat channels.
Key Responsibilities:
• Handle inbound customer inquiries in a professional and timely manner.
• Provide accurate information and resolve customer concerns effectively.
• Maintain excellent customer service standards and rapport with customers.
• Document all interactions accurately in the system.
• Follow company policies, procedures, and compliance requirements (e.g., Data Privacy/HIPAA where applicable).
• Collaborate with team members and participate in training and team meetings.
• Meet performance metrics, including quality, productivity, and attendance standards.
Qualifications:
✓ At least 1 year of...
Key Responsibilities:
• Handle inbound customer inquiries in a professional and timely manner.
• Provide accurate information and resolve customer concerns effectively.
• Maintain excellent customer service standards and rapport with customers.
• Document all interactions accurately in the system.
• Follow company policies, procedures, and compliance requirements (e.g., Data Privacy/HIPAA where applicable).
• Collaborate with team members and participate in training and team meetings.
• Meet performance metrics, including quality, productivity, and attendance standards.
Qualifications:
✓ At least 1 year of...