Customer Service Representative
Job Description
A financial technology company is looking to hire a Customer Service Representative. You will respond to customer inquiries via telephone, email, SMS, and chat to provide problem resolution in accordance with the organization's service standards. You will also receive and/or place telephone calls which are predominantly routine, but may require deviation from standard screens, scripts, and procedures. This is pure customer service, inbound calls, no uselling.
KEY RESPONSIBILITIES:
You will:
Answer customer telephone inquiries, orders, service needs, and complaints, respond where applicable, or direct to technical/service areas.
Maintain detailed and current knowledge of the company's/assigned client's products and services.
Analyze customer service needs for communication to service and technical departments, when applicable.