Customer Service Representative - Financial Voice Account
Location
cebu city, central visayas
Job Type
Full-time
Category
Management & Operations
Posted
June 26, 2026
Overview
A Customer Service Representative (CSR) in a financial voice account handles inbound calls from customers to address inquiries, provide information about financial products, resolve issues like billing problems or transaction disputes, and guide them on digital banking tools.
Responsibilities
- Handle inbound calls from customers to address inquiries, provide information about financial products, resolve issues such as billing problems or transaction disputes, and guide customers on digital banking tools.
Qualifications
- Strong verbal and written communication skills in English are essential for clear and professional interactions.
- At least HS (Old Curriculum) SHS Graduate, College undergrads are welcome to apply (with at least 6 months BPO/Non BPO Exp.
- A proactive, client-driven attitude with good listening and critical thinking skills to resolve issues.
- Working knowledge of com...