Customer Service Representative - FPV Drones

Job description:

The drone industry is taking off—and we’re looking for someone who can help customers navigate the technology behind it. Join our team as an Inside Sales Representative and help drive growth in a rapidly evolving market.

The Customer Service Representative is primarily responsible for handling customer inquiries such as product returns, billing/payment disputes, technical support, and general product inquiries. CSR may also introduce cross-selling/ up-selling activities and support outbound marketing campaigns. Support would be handled via email, live chat, telephone, or social media.

Key Responsibilities

• Manage customer requests and orders via various tools, such as (url removed) Support efforts to ensure products are represented correctly at (url removed) and (url removed) and that inventories are properly managed.


• Become a friendly, trusted order management expert. This includes a detailed understanding...