Customer Service Representative (German-speaking) - On-site - Electrical Automotive Industry XM01
Location
barcelona, cataluña
Job Type
Full-time
Category
Gestión y operaciones
Posted
June 11, 2026
Job Title
Customer Service Representative (German-speaking) - On-site - Electrical Automotive Industry XM01
Job Description
Customer Service Representative in Barcelona (On-site)
What you will do in this role
- Take incoming customer contacts (via telephone, email, chat & other automated alerts) and solve users’ demands
- Log call details onto call management systems and provide response and resolution within SLA
- Maintain service and product knowledge and expertise associated with applications specific to individual customers
- Ensure contractual SLA is maintained
- Provide cover for other Agents in their absence, either within the same team or across teams
- Understand and comply with administrative duties including holiday, sickness and overtime
- Work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisf...