Customer Service Representative - Ghana (3 month contract)
Location
Kumasi, Ghana
Job Type
Full-time
Category
other-general
Posted
June 22, 2026
About the role
Burn is looking for an exceptional, efficient Customer Service Representative to fill the role. The successful candidate must have experience in customer-facing tasks such as customer care, direct sales, and/or client relationship management.
Duties and Responsibilities
+ Manage outbound and inbound phone calls.
+ For Outbound – Achieving the daily calls and verification target.
+ For Inbound – Achieving AHT Targets, SLA Target, Call Abandoned targets and CSAT Targets (Q.A Score)
+ Ensure 100% follow-up for all dropped/Abandoned calls, tickets& any other Escalations within 24hrs.
+ For Digital Care – Observing SLAs for handling all customer Issues in all digital platforms Customer should receive feedback at a maximum of 25min Post escalation.
+ Attending All Pre-shifts, Weekly Performance reviews, Coaching and Training Sessions
+ Adherence to call procedure and auto-fail parame...
Burn is looking for an exceptional, efficient Customer Service Representative to fill the role. The successful candidate must have experience in customer-facing tasks such as customer care, direct sales, and/or client relationship management.
Duties and Responsibilities
+ Manage outbound and inbound phone calls.
+ For Outbound – Achieving the daily calls and verification target.
+ For Inbound – Achieving AHT Targets, SLA Target, Call Abandoned targets and CSAT Targets (Q.A Score)
+ Ensure 100% follow-up for all dropped/Abandoned calls, tickets& any other Escalations within 24hrs.
+ For Digital Care – Observing SLAs for handling all customer Issues in all digital platforms Customer should receive feedback at a maximum of 25min Post escalation.
+ Attending All Pre-shifts, Weekly Performance reviews, Coaching and Training Sessions
+ Adherence to call procedure and auto-fail parame...