Customer service representative
Location
guanajuato, guanajuato
Job Type
Full-time
Category
Other-General
Posted
June 07, 2026
Sailun Tire Mexico – Customer Service Representative
Position Reporting To –National Sales Manager
Summary/Objective
Reporting to the National Sales Manager, the Customer Service Representative is responsible for daily order processing, customer communication, issue tracking, and internal compliance activities. This role ensures accurate order entry, timely follow-up with customers, proper documentation, and adherence to Sailun policies and procedures while supporting overall service excellence.
Essential Functions
Order & Customer Support
Capture, enter, and confirm customer orders in internal systems. Provide order status updates and delivery information to customers. Investigate and resolve order discrepancies or service issues, escalating complex matters when necessary. Maintain accurate customer records and documentation related to orders. Support customers with NOM procedures, generate NOM certificates, and follow up on the qu...