Customer Service Representative (Healthcare)
Location
baguio, cordillera administrative region
Job Type
Full-time
Category
Management & Operations
Posted
May 31, 2026
- Account: Healthcare / Financial
- With or without experience
- Voice account
- Inbound calls
- Pure Work Onsite
- Nightshift
- HMO since day 1
- Possible inclusion of relocation allowance
Responsibilities
- Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner.
- Provide accurate information about products, services, pricing, and company policies.
- Resolve customer issues and complaints , escalating complex cases to the appropriate departments when necessary.
- Document customer interactions in CRM systems, ensuring notes are clear, complete, and accurate.
- Process orders, returns, refunds, and account updates as needed.
- Follow up with customers to ensure issues are resolved and satisfaction is achieved