Customer Service Representative - Hotel Reservations Account
Location
pasig, national capital region
Job Type
Full-time
Category
Other-General
Posted
June 07, 2026
Job Description
We are looking for Customer Service Representatives for a Hotel Reservations Account to assist guests with booking inquiries, modifications, and cancellations. You will provide accurate information and ensure a smooth and pleasant experience for travelers.
Key Responsibilities:
• Handle inbound customer inquiries via phone, chat, or email
• Provide accurate information on hotel availability, pricing, and amenities
• Assist customers with making, modifying, or canceling reservations
• Resolve questions or concerns efficiently and professionally
• Document all interactions and booking details in the system
• Escalate complex issues to supervisors when necessary
• Maintain service quality, productivity, and customer satisfaction metrics
Work Schedule & Training:
Shifting schedules, including nights, weekends, and holidays
Comprehensive paid training on hotel reservation proc...
We are looking for Customer Service Representatives for a Hotel Reservations Account to assist guests with booking inquiries, modifications, and cancellations. You will provide accurate information and ensure a smooth and pleasant experience for travelers.
Key Responsibilities:
• Handle inbound customer inquiries via phone, chat, or email
• Provide accurate information on hotel availability, pricing, and amenities
• Assist customers with making, modifying, or canceling reservations
• Resolve questions or concerns efficiently and professionally
• Document all interactions and booking details in the system
• Escalate complex issues to supervisors when necessary
• Maintain service quality, productivity, and customer satisfaction metrics
Work Schedule & Training:
Shifting schedules, including nights, weekends, and holidays
Comprehensive paid training on hotel reservation proc...