Customer Service Representative
Location
Houston, TX
Job Type
Full-time
Category
other-general
Posted
June 27, 2026
**About Us**
Heidelberg Materials is one of the world's largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9,000 employees.
**What You'll Be Doing**
This position is responsible for all aspects of customer service; receiving and processing orders, direct communication with truck drivers and customers, follow up and problem solve orders when necessary, and provide efficient and professional service to drivers and customers.
+ Provide exceptional customer and driver support by processing orders, answering inquiries, and resolving issues promptly.
+ Manage high‑volume calls and communications with truck drivers and plant personnel across 12 scale locations.
+ Issue accurate tickets, maintain organized transaction records, and process overweight permits daily.
+ Enter customer and job data into JWS and coordinate deliveries with freight carriers fo...
Heidelberg Materials is one of the world's largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9,000 employees.
**What You'll Be Doing**
This position is responsible for all aspects of customer service; receiving and processing orders, direct communication with truck drivers and customers, follow up and problem solve orders when necessary, and provide efficient and professional service to drivers and customers.
+ Provide exceptional customer and driver support by processing orders, answering inquiries, and resolving issues promptly.
+ Manage high‑volume calls and communications with truck drivers and plant personnel across 12 scale locations.
+ Issue accurate tickets, maintain organized transaction records, and process overweight permits daily.
+ Enter customer and job data into JWS and coordinate deliveries with freight carriers fo...