Customer Service Representative (International Airline Account)

We are looking for a motivated Customer Service Representative to join our International Airline account. The ideal candidate will provide exceptional support to airline customers through multiple communication channels, ensuring a seamless travel experience.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or other omnichannel platforms.
• Provide accurate information on flight schedules, bookings, baggage, and airline policies.
• Resolve customer complaints or issues efficiently while maintaining a high level of professionalism.
• Document and update customer interactions in the system.
• Meet or exceed key performance indicators (KPIs) such as response time, customer satisfaction, and quality standards.