Customer Service Representative
Location
Johnson City, TN
Job Type
Full-time
Category
other-general
Posted
June 02, 2026
Description
We are seeking a Customer Service Representative to support daily branch operations with a strong focus on customer experience, account growth, and compliance. This role is ideal for someone who enjoys working directly with customers, managing multiple priorities, and contributing to a fast-paced office environment.
Key Responsibilities
+ Deliver exceptional customer service in person and over the phone
+ Build and maintain customer relationships to support account growth
+ Process loan applications, payments, and account updates accurately
+ Perform data entry for loan documentation and customer records
+ Assist with loan closings and related transactions as directed
+ Handle basic collections activities to reduce delinquency
+ Ensure compliance with company policies and lending regulations
+ Support general branch operations and administrative tasks
Requirements
...
We are seeking a Customer Service Representative to support daily branch operations with a strong focus on customer experience, account growth, and compliance. This role is ideal for someone who enjoys working directly with customers, managing multiple priorities, and contributing to a fast-paced office environment.
Key Responsibilities
+ Deliver exceptional customer service in person and over the phone
+ Build and maintain customer relationships to support account growth
+ Process loan applications, payments, and account updates accurately
+ Perform data entry for loan documentation and customer records
+ Assist with loan closings and related transactions as directed
+ Handle basic collections activities to reduce delinquency
+ Ensure compliance with company policies and lending regulations
+ Support general branch operations and administrative tasks
Requirements
...