Customer Service Representative

MSI Services Pvt. Ltd. is currently hiring suitable candidates for the role - “Associate– CSR Team” within our business operations in Bangalore, India. There are several openings in the Sales, Purchase, Imports and Accounting Departments. This role offers a structured career path with opportunities to progress into senior positions, leadership roles, or cross -functional projects we are equal opportunity employer with growth based on meritocracy. Summary: The Sales Support team in India is tasked with overseeing and improving both sales and customer Support functions. This encompasses addressing customer queries through phone calls, chat, and emails as part of the customer support responsibilities. ESSENTIAL DUTIES AND RESPONSIBILITIES: Answering inbound calls for B2Bcustomers. Dialing outbound calls for lead generation or sales support. Handling chat queries and providing email support. Keeping up to date with product knowledge and industry trends. Resolving customer complaints and en...