Customer Service Representative
Location
Lenexa, KS
Job Type
Full-time
Category
other-general
Posted
June 05, 2026
Job Description
We are seeking a Customer Service Representative to serve as a primary point of contact for customers, internal teams, and external stakeholders. This role handles a high volume of customer inquiries related to billing, service issues, outages, and general account questions through phone, email, and a case management system. The ideal candidate is calm under pressure, detail‑oriented, and skilled at problem‑solving while delivering a professional and empathetic customer experience.
Key Responsibilities
· Handle inbound customer calls to address questions, concerns, and complaints while preventing escalation and maintaining high customer satisfaction
· Make outbound calls to customers and internal stakeholders to follow up on open inquiries and ensure timely resolution
· Manage customer issues through a case management system, ensuring accurate documentation and follow‑through
· Respond to customer inquiries via phone, email, and contact...
We are seeking a Customer Service Representative to serve as a primary point of contact for customers, internal teams, and external stakeholders. This role handles a high volume of customer inquiries related to billing, service issues, outages, and general account questions through phone, email, and a case management system. The ideal candidate is calm under pressure, detail‑oriented, and skilled at problem‑solving while delivering a professional and empathetic customer experience.
Key Responsibilities
· Handle inbound customer calls to address questions, concerns, and complaints while preventing escalation and maintaining high customer satisfaction
· Make outbound calls to customers and internal stakeholders to follow up on open inquiries and ensure timely resolution
· Manage customer issues through a case management system, ensuring accurate documentation and follow‑through
· Respond to customer inquiries via phone, email, and contact...