Customer Service Representative

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

About the role

In this role as a Customer Service Agent for a Federal Government entity focused on intellectual property in Australia, you will deliver exceptional service across phone, email, web chat, and case management channels. Your responsibilities include assisting customers with registering products and services, navigating intellectual property regulations and rights, supporting website use, troubleshooting issues, and compl...