Customer Service Representative

Respond appropriately and in a timely manner to all customer and Account Manager incoming communications.
- Analyze and assess customer needs completely and accurately with efficiency.
- Work with suppliers and Account Managers to identify, source, and price appropriate product solutions and provide quotes for product solutions per OS ticket- Process customer orders, RMAs and GTOs and purchase material's to fill customer orders.
- Review and maintain P21 portals daily for potential late orders, RMAs, items not on a PO and unapproved orders.
- Recommend adjustments to inventory levels based on customer usage patterns and latest production outlooks/feedback by monitoring inventory levels.
- Perform quarterly customer reviews with any customers with vending solutions to ensure we are stocking the appropriate inventory and levels.
- Perform monthly inventory reconciliation for all consigned inventory locations using P21, CribMaster o and a physical count.
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