Customer Service Representative
Location
monterrey, monterrey
Job Type
Full-time
Category
Other-General
Posted
June 08, 2026
Responsibilities
- Serve as a single point of contact for Sales and Field Operations for North America Applied Equipment contracts from receipt of order to delivery of equipment.
- Communicate with factories and field offices to arrange shipments per the customer’s requirements and satisfaction.
- Monitor orders and expedite factories to prevent delays that would incur additional costs.
- Work with sales to resolve order problems identified by contract engineering or factory order edit departments.
- Follow up on outstanding hold issues daily to clear them as soon as possible and complete processing.
- Issue special shipping instructions to manufacturing plants and third‑party suppliers.
- Expedite and coordinate domestic trucking companies on deliveries to customers.
- Coordinate input of answers or information in IBS comments as received from the factories and/or transport carriers to ensure field office’s questions are an...