Customer Service Representative

Impact Recruitment • Niagara Falls, Ontario, Canada • Posted June 19, 2026

Location Niagara Falls, Ontario

Job Type Permanent

Category Information and Record Clerks

Posted June 19, 2026

Our client is seeking an experienced Personal Lines insurance professional to support a growing portfolio of VIP and High-Net-Worth clients.
This role focuses on providing a white-glove service experience to personal insurance clients connected to the brokerage’s commercial client base. The successful candidate will act as a trusted advisor, delivering prompt service, technical expertise, and proactive insurance solutions.

Key Responsibilities
Manage a portfolio of VIP and High-Net-Worth Personal Lines clients

Handle renewals, endorsements, policy changes, and complex coverage inquiries

Conduct detailed coverage reviews and identify potential gaps in protection

Provide concierge-level customer service and responsiveness

Build strong relationships with clients, carriers, and internal stakeholders

Collaborate closely with Commercial Account Executives on shared client relationships

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