Customer Service Representative

Pay Rate: $31-35 an hour

Location: Pittsburgh, PA

Duration: Long term temporary to possible temp-to-perm opportunity

Work Mode: Onsite, 5 days a week, daylight position (1st shift)

Summary:

• Manage customer orders in the SAP system to ensure timely and problem-free delivery.


• Maintain customer messages and contact information in Customer Master Data records.


• Coordinate shipping and delivery between customers and plants.


• Review special pricing requests for consistency and proper approvals.


• Investigate and resolve customer deductions.


• Report inventory shortages or issues to the Regional Supply Chain Manager and Inventory Planner.


• Register customer complaints in the April Star database and provide corrective actions.


• Develop strong working relationships with external ...