Customer Service Representative - Quezon City (FOR POOLING)

Manulife • Quezon City, Metro Manila, Philippines • Posted June 26, 2026

Location Quezon City, Metro Manila

Job Type Full-time

Category Information and Record Clerks

Posted June 26, 2026

Manulife Contact Center is looking for Customer Service Representatives who are genuinely excited to help our customers. In this role, you will engage and connect with clients across the United States/Canada/Asia to provide product and services information and help resolve emerging concerns.
Position Responsibilities
Answer incoming customer calls regarding policy / contract information, issues, service questions and general client concerns
Deliver excellent customer service by accurately and efficiently answering customer inquiries and request
Resolve or negotiate “win-win” solutions to caller issues directly or by consulting with appropriate resources
Document and track significant caller discussions or complaints and follow-up customer calls whenever necessary
Regularly communicate significant production updates and challenges to management as well as to the business unit in a timely manner, in verbal and written formats<...
            

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