Customer Service Representative
Location
quezon city, metro manila
Job Type
Full-time
Category
Management & Operations
Posted
June 11, 2026
Philippines
Full-time
We are seeking a high-energy, solutions-oriented Customer Service Representative to join our dynamic team. In this role, you won't just be answering phones; you’ll be a brand ambassador responsible for delivering seamless support experiences. Whether you’re troubleshooting a technical glitch, navigating an e-commerce order, or identifying a sales opportunity, your goal is to turn every interaction into a positive lasting impression.
Key Responsibilities
- Omnichannel Support: Engage with customers via phone, email, live chat, and social media to resolve inquiries efficiently.
- Problem Resolution: Diagnose and troubleshoot technical issues or shipping discrepancies with a focus on first-contact resolution.
- Account Management: Maintain accurate records of customer interactions, processing returns/exchanges, and updating account information in the CRM.
- Consulta...