Customer Service Representative
Location
rawalpindi cantonment, punjab
Job Type
Full-time
Category
Management & Operations
Posted
June 14, 2026
Job Overview
We are seeking a dedicated and personable Customer Service Representative (CSR) to join our team. The CSR will act as the primary point of contact for customers, addressing inquiries, resolving issues, and providing exceptional service. The ideal candidate will have strong communication skills, a problem‑solving attitude, and the ability to handle various customer interactions with professionalism and empathy.
Key Responsibilities
- Customer Interaction: Handle incoming calls from customers, addressing their inquiries and concerns promptly and accurately.
- Issue Resolution: Investigate and resolve customer issues or complaints, ensuring a high level of customer satisfaction.
- Product Knowledge: Maintain up-to-date knowledge of company products, services, and policies to provide accurate information and support.
- Record Keeping: Document customer interactions, issues, and resolutions in the company’s CRM syste...